Refund Policy

Thank you for your purchase. We hope you are satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, you can return it to us. See below for further information on our return policy.

RETURNS

To be eligible for a refund, you must return the product within 14 calendar days of purchase. The product must be in the same condition as you received it and undamaged in any way.

RETURN PROCESS

To return an item, please contact customer service to obtain a return address. Once you have received the address, please place the item securely in the original packaging and [enclose your proof of purchase].

Your return shipping is in some cases free of charge. If you are returning an item and the reason for the return is not a result of an error on originalitet.com, the cost of return shipping will be deducted from your refund.

REFUND

After receiving your return and inspecting the condition of the item, we will process your return or exchange. It may take a minimum of 14 days from the time we receive your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you via email once your return has been processed.

EXCEPTIONS

The following items are not eligible for return or exchange:

perishable items

intimate apparel

gift cards

custom-made items

digital products

For defective or damaged items, please contact us at the contact information below to arrange a refund or exchange.

QUESTIONS

If you have any questions regarding our return policy, please contact us at our support center.

NOTE

If the return is caused by the consumer, the consumer should be responsible for the shipping costs. The specific fee should be based on the express company you choose.

If the goods received are damaged or incorrect for our reasons and the consumer is not obliged to pay the shipping costs for this reason.