Frequently Asked Questions

GENERAL QUESTIONS

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Can I change my order?

We can only change orders that have not yet been processed for shipment. Once your order has a status of "preparing for shipment", "shipping" or "delivered", we cannot accept changes to your order.

PAYMENT

What payment methods do you accept?

We accept the following 2 primary payment methods:

PayPal

originalitet.com primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express and Discover.

Secure Credit Card Payment

We can also accept credit card payments with Visa, Mastercard, American Express and Discover.

What currency will I be charged in?

All our transactions are based in USD. If your credit or debit card uses a different currency, your bank will apply the corresponding exchange rate for the currency you choose, depending on the website you are on.

Do you offer 3- or 4-way payment?

We accept 3-way payment.

SHIPPING

Where do you ship to?

We ship worldwide, including Asia, North and Central America, Europe, and Oceania, and offer payment via PayPal and credit cards.

How long does it take to ship my order?

Once you have placed your order, it usually takes 3 to 7 days to process it.

Shipping time is based on the shipping method selected.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

What if I am not at home?

If you are not at home, a new delivery will be made the next day or the delivery partner will contact you to schedule a new delivery date depending on the country and delivery method you choose.

You may also need to go to your local post office to pick up your package if it cannot be delivered to you.

RETURNS

Do you accept returns?

We accept returns under the following conditions:

- The item must have been sold in our online store

- The item must not have been used in any way

- The request for return or exchange must be made within 14 days of delivery

To request a return, please contact our customer service.

Can I exchange an item?

We accept exchanges and they follow the same conditions as returns

To request an exchange, please mention that you want your item exchanged for another item when preparing your return with our support.

Is the return free of charge?

To return an item, please contact customer service for a return address. Once you have received the address, please place the item securely in the original packaging and include your proof of purchase.

Your return shipping is free in some cases. If you are returning an item and the reason for the return is not a result of an error on originalitet.com, the cost of return shipping will be deducted from your refund.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the refund, exchange or credit will be issued within 14 days of our services accepting your return.

If you still have questions or concerns, please contact us at our support center.