Contact us

Questions, feedback or need more information?

Is your question not listed on one of our information pages, or is something not entirely clear? Send an email to support@originalitet.com. Please include your name, phone number and the city you live in. Please share product photos if you are requesting after-sales service.

Customer Service - Business Hours:

Monday to Friday 9:00 AM to 5:00 PM

Saturday 10:00 AM to 6:00 PM

Closed on Sunday.

Frequently Asked Questions:

Question: How long does it take to receive my package?

Answer: Please note that on average we spend 3 to 7 days processing your order before shipping it. Rest assured that we will do everything in our power to ship your order to you as quickly as possible! Once your order has been shipped, the estimated delivery time is between 14 and 30 days, depending on your country or region. Please consider any public holidays that may affect delivery times.

Question: What is the company's return policy?

A: After receiving your return and inspecting the condition of your item, we will process your return or exchange. It may take a minimum of 14 days from the receipt of your item to process your return or exchange.

Question: How can I contact you regarding my order?

A: You can contact us via email at support@originalitet.com or by using the form on this page.

Company Information: Changmao Technology Co., Limited

CHANGMAO TECHNOLOGY CO., LTD

Suite 7850 61 Bridge Street, Kington, United Kingdom, HR5 3DJ